Inside Sales Manager, outdoor living products

• Great opportunity to learn new skills, hone your work ethic, and become exposed to many different people!
• Supportive and Fun place to work!
• Leadership and staff are amazing!
• Company that maintains high integrity and values their team!
• Professional growth opportunities!
• Amazing coverage and benefits!

Position Summary:
 
Our client is seeking an Inside Sales Supervisor who is passionate about growing sales and delivering a superior customer experience. This individual will be successful in this role by:
 
1. Gaining a clear understanding of our large inventory of vinyl and aluminum fencing and railing
2. Maintaining a pulse on industry trends
3. Providing a superior customer experience.
 
 
What you will be doing:
 

• Provide a Superior Customer Experience.
• Serve customers on the phone, through email, and/or in person daily.
• Handle and resolve customer complaints or issues in regard to products or services.
• Work with layout planning and assist customers accurately, effectively, and quickly.
• Manage key and high-volume accounts.
• Accurately and efficiently review and quote blueprints by bid date.
• Accurately process payment and product sales documentation in NetSuite.
• Review KPI measurables and sales reports and identify areas of improvement.
• Work within a team to meet company metrics.
• Establishing new leads and customers through cold calling, networking, and referrals.
• Review and distribute leads throughout the team.
• Direct and coordinate all wholesale sales activities and territories.
• Keep up to date on competitor and industry trends.
• Accurately and efficiently perform general admin duties.
• Keep self and team up to date on training.
• Lead, manage, retain, and hold your team accountable.
• Any other tasks that may be asked of you by your manager or other members of the Leadership Team.
• This is NOT a Work from home position. 

What you will need:

• In-person or over-the-phone customer service/sales experience.
• Must be a highly motivated, self-starter and able to manage a team.
• General office skills (typing, Microsoft Word, Microsoft Excel, Outlook, etc.).
• Work well independently, as well as in a group setting.
• Adaptive to change and learning new skills.
• Strong logic and reasoning/ problem-solving skills.
• Attention to detail and ability to multi-task.
• Outgoing, professional, and friendly.

Inside Sales Manager, outdoor living products