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Field Service Technician, Heavy Equipment

Milwaukee, WI
Field Service Technician, Heavy Equipment 

Top reasons to work for our client:

  • Competitive pay rates
  • Great benefits
  • Career growth within the company
  • Paid time off, excellent health/vision/dental benefits and more!

Act as the Field Service Representative in the assigned region and build/maintain business relationships that position as providing Premier Product Support. Establish regular communications and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support objectives.

What you will be doing: 

  • Manage time and territory to provide timely & effective resolution of customers’ equipment problems/concerns in the field, sometimes in difficult situations.
  • Travel to customer locations, often on very short notice, to perform in-depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems.
  • Professionally communicate information concerning repairs, production issues, product quality, or customer-related issues.
  • Provide in-service or commissioning of new equipment at customer locations. Complete handover documentation.
  • Provide professional training on machine operation, troubleshooting, and repair techniques to customers/agents in the field.
  • Provide technical support to the agent/customer via multiple channel paths (email, telephone, text, etc.) and manage Warranty / Goodwill issues and concerns.
  • Coordinate Boom inspections and welding repairs as needed for customers. Provide/complete the required documentation for records.
  • Market / Support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty).
  • Aid in the evaluation and selection of potential Service Centers (dealers). Assist and measure service center against established PM Service Standards.
  • Prepare timely field service reports in a well-written and concise manner and file them on a weekly basis.
  • Keep abreast of industry technology and trends including concrete pumping applications/processes.
  • Perform additional duties as requested or required.
  • After the first year will be required to Travel 75% of the time to clients inside the USA.

Experience you will need:

  • 5-10 years of technical experience.
  • Associate or BS degree in Engineering, Heavy Equipment Technology, Industrial Technology, or equivalent experience.
  • In-depth knowledge of mobile hydraulic, electrical, and mechanical systems.
  • Multi-lingual individual a plus (Spanish and/or German)
  • Concrete industry experience a plus
Field Service Technician, Heavy Equipment 

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