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Call Center Manager, Contact Center Manager, Phoenix
Phoenix, AZ · SalesCOMPANY SUMMARY
POSITION SUMMARY
SKILLS/REQUIREMENTS
- Privately held, 20 years servicing clients nationwide.
- Regional Offices in Florida, Nevada, Arizona
- YoY growth rate of 20%+ since 2017
- Clients include medical, financial services, marketing agencies, legal industry and industrial.
- Financially very healthy and growing.
POSITION SUMMARY
- Running the flagship call center for the company
- 100+ Seats running 24/7/365
- Reports to the COO
- Maintain expected utilization KPI's by working with Workforce Management Heads.
- Hiring, training and overall motivation of Managers, Team Leads and Agents.
SKILLS/REQUIREMENTS
- 5+ years of relevant Call Center Management experience
- 2+ years of leadership experience.
- BA preferred but work experience is sufficient
- Base Salary + Bonus
- Insurance – medical, dental, vision, life.