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Sales & Technology Support Associate

Chicago, IL · Sales
Job Summary
The Sales & Technology Support Associate provides outstanding phone support to our outside sales force and our customers with a positive attitude and a sense of urgency.   Excellent technical, communication and analytical skills are the prerequisites needed to take our customers through the sales process from application assistance through post-sales follow up.
 
Principal duties and tasks
  • ·         Provide product and application support for customers and salespeople
  • Answer inquiries concerning product capabilities and specifications
  • Analyze and troubleshoot customer issues via phone or email
  • Assist customers with the programming and configuration of our products through simple script based or C/C++/C# and Visual Basic programming languages·        
  • Maintain records of customer interactions and transactions, recording details of inquiries, requests, and complaints as well as actions taken
  • May assist sales reps with on-site presentations to and programming for customers, as needed
  • Develop, proofread, and modify new product release materials such as product literature, technical and sales manual, training manual through the coordination with the parent company
  • Update manuals for existing products training
  • Develop, update, and disseminate technical guides and tips in order to increase the knowledge and skill level of the sales force via company intranet and/or electronic newsletters
  • Plan, design, develop, and deliver trainings on existing and new products, applications, and competitive information for salespeople including both new hires and incumbents
  • Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
  • Understand and observe company / department policies and procedures
  • Travel to sales offices and/or training seminars, as needed
·          
Qualifications
·         High degree of attention to detail
·         Strong public speaking skill
·         Communication Skills- communicate complex ideas and solutions in a simplified fashion
·         Ability to organize and prioritize diverse set of projects, tasks, and activities for timely completion
·         Analytical and Problem solving skills. Ability to identify complex problems, evaluate options based on the information supplied and determine appropriate solutions
·         Proficient business writing and oral communication skills
·         Knowledge of Microsoft-based applications, particularly Excel, Word, and PowerPoint
·         Integrity – job requires appropriate handling of confidential, sensitive information
·         Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails
·         Ability to empathize with customers and assure them that you’re not happy until they are
·         Electronic / Mechanical Engineering or Physics based background
·         Programming experience in C or Visual Basic programming language
 
Typical Experience:
Bachelor’s degree in an engineering discipline and/or 1+ year of experience in industrial automation or quality control field
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