Inside Sales Customer Service Representative, Construction, Building Materials

Overview:

We are seeking a highly motivated and customer-focused Inside Sales Customer Service Representative to join our team. The successful candidate will be responsible for handling incoming customer inquiries, providing product information, and assisting customers with placing orders. This role requires excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat
• Provide product information and assistance with order placement
• Maintain accurate and up-to-date customer records
• Resolve customer complaints and issues in a timely and professional manner
• Upsell and cross-sell products and services to existing customers
• Meet or exceed sales and customer service targets
• Contribute to a positive and collaborative team environment

Requirements:

• 1-2 years of customer service or sales experience
• Experience in construction, building materials 
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Proficiency in Microsoft Office and CRM software
• Ability to work in a fast-paced, high-stress environment

We offer a competitive salary and benefits package, as well as ongoing training and development opportunities. If you are passionate about customer service and sales and are looking for a challenging and rewarding career, we encourage you to apply.

Inside Sales Customer Service Representative, Construction, Building Materials