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Client Relationship Associate, Background Intelligence, Los Angeles

Los Angeles, CA · Customer Service

Our Client is a due diligence and corporate investigations startup that protects companies of all sizes by providing more information about the people and companies they do business with. Recently featured as one of Inc’s 5000 Fastest Growing companies of 2018, and they are actively recruiting an associate who will contribute to the firm’s recent growth and support their mission of protecting the investments of business leaders across professional industries. 



They are looking for a dynamic, operations-oriented Client Relationship Associate who will play an essential role in the company’s mission by acting as the liaison between their established clientele and their team of investigators, while continuing to deliver the “white glove service” unique to their firm. Their  Client Relationship Associate will be responsible for the following: 


● Client Advocacy: keeping track of client-specific requirements and ensuring expectations are communicated to the Investigations team 


● Client-facing Communication: accurately and clearly communicating company policies and report contents to clients based on a deep understanding of their service offerings 


● Case Management: working with Investigations team to monitor individual case load, determine optimal case assignment, and strategically re-assign cases as needed 


● Process Improvement: exhibiting a process-oriented mentality that allows for the identification of operational complications, development of solutions, and implementation of process improvements 








 
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