Account Manager, Disruptive Talent Platform, San Francisco

Location: San Francisco, CA
Our client we believe we are entering a new era of work, where people are not looking for jobs — they are seeking opportunities. Focusing on in-demand technology roles, we intelligently match outstanding people to fulltime and freelance opportunities at the world's most innovative companies. By taking the pain out of the job search, we help people build purpose-driven careers and businesses find the talent to fulfill their missions. Ultimately, we want to empower everyone to find and do their best work, from one opportunity to the next.
 
ABOUT THE ROLE
As an Account Manager, you are the face of our client.  You are tasked with managing a portfolio of existing subscription business, including accounts ranging from Midmarket to Enterprise, and ensuring that your clients are consistently receiving the maximum value from our product. Connecting with client contacts at various levels, building valuable relationships and asking strategic questions is something that comes naturally to you. You are experienced at fostering meaningful & lasting customer partnerships that keep users engaged, while simultaneously gaining new users to drive success towards their individual and company hiring goals.
The role will demand interaction with large scale enterprises and Midmarket companies at senior levels, individual users, as well as with technical staff. The successful candidate will have sound sales experience and excellent business acumen blended with strong interpersonal and presentational skills.
 
WHAT WE NEED YOUR HELP WITH:
  • Manage a portfolio of subscription accounts by ensuring deep adoption of our client within various teams and departments
  • Analyze metrics and complete quarterly business reviews in-person to review activity and optimize client performance
  • Proactively identify customer issues and potential churn, and take preventative action
  • Own and execute the client renewal process
  • Use hiring data and account activity analysis to accurately forecast weekly/monthly hiring goals for your clients
  • Track personal metrics around client retention, user adoption, and other various performance indicators to ensure company success
  • Conduct new user onboarding/product training and share best practices to drive adoption and success on the platform
WHAT WE LOOK FOR:
  • 4+ years of enterprise B2B sales and/or account management experience, preferably customer facing in a SaaS organization
  • Solid ability to hold difficult conversations, negotiate renewals while discussing value and understand client needs
  • Exemplary presentation and communication ability (both verbal and written) across Executive levels
  • A passion for technology and our mission to disrupt the recruiting industry
  • Thrive in a dynamic, fast-paced, collaborative environment
  • Strong networking and relationship building ability -- you are a connector at your core
  • High attention to detail, with a process and solution oriented mindset
  • Success and demonstrated knowledge of the startup landscape
COMP, BENEFITS, & PERKS
  • Competitive compensation & equity options
  • Paid Vacation
  • Flexible work hours
  • Medical Insurance
  • Gym reimbursement
  • Cell phone reimbursement
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